FAQ

When will my item be dispatched?

Please allow 2-3 working days for your order to be processed and dispatched. Once your order has been dispatched, you will be sent a dispatch email with your tracking number. Working days are from Monday - Friday. We ship using Hermes for the U.K. and couriers vary for international shipments (you will be provided with this info.)

How do I wash your items?
Each item has different washing requirements, we recommend that on the whole items are washed on a cold, gentle wash. However, some items with special fabrics will need to be dry cleaned (Suede, leather, velvet). Please read the label or google this before washing.

Why does my item have a smell?
All our items are vintage, and as a result may have a "vintage smell". We do not professionally clean all our items before they are sold, as we believe this can be done by their new owner. 

Do you have anymore of "Item X or Y"?
99% of the time, our items are "one of a kind" so it is unlikely we will have a replica to sell in the future. 

 

If you have any other questions, please do not hesitate to email us lovelyandlovelessvintage@gmail.com